Privacy Policy

Lazy Panda is committed to protecting your privacy and ensuring a safe and secure shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services.

1. Information Collection

We collect personal information when:

• You place an order or reserve a product.
• You communicate with our staff (e.g., through phone, SMS, or email).
• You request delivery or installation services.

Collected data may include:

• Full name, address, phone number, and email.
• Payment details (cash, card, or bank cheque).
• Purchase and reservation history.

2. Use of Information

We use your personal information to:

• Process orders, deliveries, returns, and exchanges.
• Schedule appointments and confirm delivery dates via SMS or calls.
• Issue refunds using the original payment method.
• Enforce and communicate our return, exchange, and warranty policies.

3. Data Sharing & Disclosure

• Your data is shared only with authorized Lazy Panda staff and service partners involved in delivery and order fulfillment.
• Your data is never sold, rented, or shared with third parties for marketing purposes.
• We may disclose information if required by law or legal process.

4. Order & Return Policy (Customer Consent)

By placing an order, you agree that:

• Reservations require 50% upfront payment and are valid for 1 month.
• Delivery and installation services may include extra fees.
• Returns must occur within 14 days (with conditions).
• Special Sales Orders are non-cancelable and non-returnable.
• Refunds are only issued via the original payment method.

5. Cookies & Tracking

Our website may use cookies for user experience optimization and analytics purposes. You may disable cookies in your browser settings.

6. Data Security

We implement strict security measures to protect your data from unauthorized access, loss, or misuse.